WhatsApp Business API with AI powered customer support
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Resolve customer support queries on WhatsApp - instantly
AI agents handle routine questions so your team focuses on what matters
Rich messages with images, documents, and quick-reply buttons
Seamless handoff to your team when human judgement is needed
Turn every WhatsApp conversation into a contact
Automatically save new leads from WhatsApp and webchat
One unified contact list across all channels
Full conversation history attached to every contact
Re-engage customers with outbound WhatsApp campaigns
Create and manage reusable, pre-approved message templates
Send targeted outbound messages to your WhatsApp contacts
Consistent messaging across your whole team
Frequently asked questions
The WhatsApp Business API (also called WhatsApp Business Platform) lets businesses message at scale. Converso integrates directly as a Meta Tech Provider providing ai customer support software with no need for a WhatsApp Business Solutions provider.
You'll need a phone number you can use for WhatsApp Business, and an existing Facebook Business Account. We guide you through setup - your WhatsApp number and AI agent can be live in minutes, and you don't need any tech knowledge.
You pay WhatsApp directly for charges incurred in delivering outbound message templates to your customers.
Your AI customer support agent resolves both routine and complex queries using your knowledge base. Unresolved issues are escalated to your team inside the shared inbox with full chat history, so customers never repeat themselves.
Yes. WhatsApp and webchat conversations are managed in one shared team inbox. There are no channel silos. Converso works as a single AI helpdesk for every conversation, with contacts unified across both channels.
Yes. You can create message templates, get them approved, and send outbound WhatsApp messages. It's ideal for reminders, follow-ups, and re-engagement. You pay WhatsApp directly for all message delivery costs; Converso does not charge any markup to message delivery costs.
Yes, Converso is a registered Meta Tech Provider. Our WhatsApp Business API integration is direct and enterprise-grade providing a fully AI powered customer support platform with no need for any kind of middleware.
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Your customers are already on WhatsApp. Meet them there.
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